FAQ

Home FAQ

General Questions

1. What is Artville KL?

Artville KL is a clothing brand offering modest, comfortable and practical fashion style.

2. Where are you located?

We are based in Kuala Lumpur, Malaysia. However, we operate primarily as an online store through our website https://artvillekl.com.my.

3. How do I contact customer support?

You can reach us at:

  • Email: artvillekl@gmail.com
  • Phone: 014-3345911
  • Operating Hours: Monday-Sunday 8AM-11PM

Orders and Shipping

4. How do I place an order?

Placing an order is simple:

  1. Browse our products and add your desired items to the cart.
  2. Go to your cart and click Checkout.
  3. Fill in your shipping and payment details, then confirm your order.

5. What are your shipping options?

We offer the following shipping options:

  • Standard Shipping: [2-7 working days]
  • Express Shipping: Please contact us to arrange for express shipping

6. Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and delivery times may vary based on your location.

7. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package on our courier’s website.

Returns and Refunds

8. What is your return policy?

You can return items within 14 of receipt. Items must be in their original condition with tags attached. For full details, visit our Refund and Return Policy.

9. How do I initiate a return?

Email us at artvillekl@gmail.com with your order number and reason for return. We’ll provide return instructions.

10. Can I exchange an item?

Yes, exchanges are allowed for size or color changes, subject to stock availability. If the item is unavailable, you can request a refund or store credit.

Product Information

11. What sizes do you offer?

Our products come in a range of sizes, typically from S to Plus. Check the product page for specific size charts.

12. How do I care for my clothes?

Each product comes with care instructions. We recommend hand-washing or using a gentle cycle in cold water to preserve the fabric and design.

13. Do you restock sold-out items?

Restocking depends on the product and demand. Subscribe to our newsletter or follow us on social media to stay updated.

Payments

14. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • Online Banking

15. Is my payment information secure?

Yes, we use secure payment gateways to ensure your information is encrypted and protected.

Still Have Questions?

If your question isn’t answered here, feel free to contact us at artvillekl@gmail.com or call 014-3345911. We’re happy to assist you!